Service Request Management
Service request management is a standardised procedure for handling technical requests for assets. It starts with a service request being made for a technical service when an asset malfunctions, is completely broken or requires other technical attention. Service request management then captures the entire process from the request, to the technical services required, to the technical report and feedback to users.
Fast Response Time
With Smart Hospital Maintenance, equipment downtime or technical issues can be resolved in no time by allowing staff to create service requests. By simply scanning your equipment‘s QR label or manually entering the equipment‘s inventory number, you can submit a service request to inform the technical team that you need assistance. Your technical service team will be able to immediately identify and prioritize the most urgent issues and keep the client informed at all stages.
Well Managed
After reading the service request, the technical service team gives a response time and the responsible technician. Within the response time, the technician contacts the requestor for further information and decides which technical services are required and perform them. Throughout the service request process, technicians have access to all asset documentation, including technical reports and manuals. Every step of the process is tracked and visible to all authorised users with appropriate access rights, so they know exactly what is going on. The technician submits a report to ensure sufficient documentation.
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